Where we ship
Our standard shipping area is the contiguous United States. For Alaska, Hawaii, U.S. territories, or another destination, email info.heliocrystals@gmail.com before ordering. Any special arrangement depends on availability and an agreed shipping charge; international shipping is not a standard checkout option.
Processing your order
Orders are typically processed within 1–3 business days. Processing is separate from carrier transit time. Weekends, holidays, high-volume periods, and address questions can affect dispatch. Your shipping confirmation will include tracking when available.
Shipping charges
Our standard shipping model is $4.99, with free shipping on eligible orders over $50. The shipping charge and any free-shipping eligibility shown at checkout are the amounts to review before paying. Taxes and any specially arranged shipping are separate. Contact us before placing an order if a displayed charge looks incorrect.
Delivery estimates
Orders generally travel via USPS, with service selected for the package. Typical transit estimates are 3–5 business days for lightweight shipments and 1–3 business days for Priority Mail after dispatch. These are estimates, not guaranteed arrival dates; weather, holidays, and carrier delays can extend delivery.
Addresses, delays, and missing packages
Please check your address before paying. If it needs correcting, contact us immediately; changes may not be possible after fulfillment. For a delayed or delivered-but-missing package, check tracking, your delivery area, household members, and your local carrier, then contact us so we can help investigate. Responsibility and available remedies depend on the circumstances and applicable law.
Something arrived damaged or incomplete?
Email us as soon as possible, ideally within 48 hours of delivery, with your order number and photos of the item and packaging. Keep the packaging while we review the issue. See our returns and order-issues policy. This reporting request does not remove any rights provided by law.
A little help?
Email info.heliocrystals@gmail.com. For order questions, include your order number, but never send payment-card details or birth information by email.